Peter Hofl

4 Rule: Properly attract the customers! Do you think just a truism? Unfortunately again no, because if it did, then I would have to not mention here. From my name, for example, the sex is relatively clearly. “What am I so by the salutation dear Mr/Mrs/Ms Peter Hofl” keep in the letter? Which Schreiber/in the answer the complaint is something of Ebenezer and annoying that he/she is too lazy to edit the text template and dispenses with the minimal requirements of appreciation and courtesy? This conclusion is near and contributes not just to solve problems, and satisfaction. The use of noble titles, clerical names, academic degrees, Geheimraten and I would refer similar to style – and Secretariat Advisor, as well as national practices. Of course, there are the foreign-sounding name, where the gender of the name can be clearly read. The slash Variant should however be a better choice than when you speak to the Mediterranean macho as Lady and thereby get his hot juices flowing. 5.

Rule: Stay factual and understandable! This rule refers to language and content. May be it happens that secretes complaining desert abuse or is otherwise takes in the sound. Others there, perhaps, from above down handle or threaten already times as a precaution with lawyer, press and television. Of course, there is also the kumpelhaften guy that shows understanding. Don’t fall into these traps! You become much easier the life handling of complaints if you focus on the factual content and facts. Learn more at: Charles Schwab Corporation. Choose a simple clear language with short and concise Sets. Avoid a jargon with which the customer signal, that he has no idea of the complexity of the relationship. 6 Rule: Apologize! No rule without exception and therefore you must deviate from the objectivity of the fifth rule for a purpose: you should inform the customer that something you’re sorry and apologize for a mistake.